1. Cloud SaaS Subscriptions (RI-FounderOS & RI-Cascade Cloud): Customers may cancel monthly or annual SaaS subscriptions at any time prior to the next billing cycle renewal with zero cancellation penalties. First-time subscribers are covered by a 14-day technical satisfaction guarantee: if a verified technical defect prevents core platform execution within 14 days of initial purchase, a full refund will be issued upon request to contact@rivoolt.online.

2. Enterprise & Custom Deployments: Custom B2B multi-agent configurations and managed retainers are governed by milestone-based Statements of Work (SOW).

3. Hardware vs. Software Billing Separation (EDGE-001): Physical air-gapped server hardware is billed transparently as a separate hardware procurement line item covered by manufacturer warranty, independent of recurring software licensing.